Zoho Desk

Zoho Desk


  Service Desk Software 
   Prioritize, Manage and Close Customer Support Requests. 

Zoho Support is a powerful on demand HelpDesk and KnowledgeBase solution that gives you full support capabilities for your customers. Prioritize, manage and close customer support requests that can be received via a variety of channels.. Learn More

1. How do I create a test ticket by myself?
 ANSWER: 
  1. Imagine you are a customer and have questions about a product or a software. You will ideally write to the technical support team to find a solution. Similarly, from one of your personal email address (that wasn't used to signup for Zoho Desk) send in an email to your support mailbox. Your default support address will be support@<portalname>.zohodesk.com, where you should replace the <portalname> with that of yours. You could also refer to the sample ticket for your default support address.
  2. Now in your Zoho Desk account, you should find the email added as a ticket under 'Open Tickets' or 'Unassigned Open Tickets' view. 
  3. Click the subject of the ticket you'd just sent to view its details.     
  4. You can either write a response (to check out the editor), visit the ticket properties (to assess flexibility) or close the ticket.
2. How to move tickets between departments?
ANSWER:
  1. Go to the Tickets Module
  2. Open a ticket you intend to move to view its details.
  3. Click the More icon (  ) in the upper-right area of the screen.
  4. Click Move from the drop-down options.
  5. Select the department to which the ticket should be moved.
    The ticket is moved to chosen department instantaneously.
3.How to change the order of articles in a category?
ANSWER:
  1. Click the Knowledge Base (KB) module.
  2. Click Manage KB from the left panel.
  3. Click Sort Articles under the Manage KB sub-menu
  4. Select the desired category, section or sub section from the first column.
    The articles underneath the folder will be listed in the second column.
  5. Grab an article and drag it to another place in the order.
    The article position is saved instantaneously


    • Related Articles

    • Zoho One

        Go from Apps to Operating System    The Operating System for your Business. Run your entire business with 40+ integrated applications. With Zoho One, you can manage, connect, and automate business processes across your organization. Experience the ...

    • Zoho Books

        Online Accounting Software    Cloud Accounting Platform for Growing Business. For your business, versatile and with built in cloud computing, accounting becomes hassle free with Centrax Systems in partnership with Zoho. An online accounting ...

    • Zoho People

        Online HR Service.     Automate and Simplify Your HR Operations. A web-based human resource management system that allows you to track and view all of your employees' information from a single location. Hiring, on-boarding, and attendance ...

    • Zoho CRM

        Digital Customer Experience     Improving Customer Experience.  The customer experience platform across every channel Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and ...

    • Zoho Project Resources/Users

      1. Click Projects in the left navigation panel.. 2. Select a project from the list. 3. Select Users from the top navigation panel. 4. Click Add User in the upper-right corner. 5. Enter the first few characters of the user's name or select from the ...